Client Onboarding
Welcome steps, account setup, portal access, and first-week service expectations.
Knowledge Base / docs.mrpearson.net
Documentation
A documentation and knowledge base home for client onboarding, support guides, service runbooks, and policy references.
ops@docs.mrpearson.net:~$
./route --service=docs --domain=docs.mrpearson.net
[INDEX] Client onboarding guides staged
[RUNBOOK] Hosting, DNS, backup, and access notes organized
[READY] Knowledge base structure prepared for articles
KB
Knowledge Base
SOP
Runbooks
FAQ
Client Guides
>_ Capability Layer
What This Site Handles
Each subdomain has a clear job while staying connected to the main Pearson Cyber Defense service ecosystem.
Hosting Guides
Domain, DNS, SSL, website hosting, application hosting, and launch checklist articles.
Security Procedures
MFA, password hygiene, phishing response, VPN access, and device security guidance.
Backup Runbooks
Backup expectations, restore request process, retention planning, and DR terminology.
>_ Operating Model
How It Works
Simple steps, clear ownership, and a professional customer experience across the service lifecycle.
01
Organize articles by service and customer role.
02
Keep onboarding instructions short and repeatable.
03
Link support actions back to portal tickets.
04
Review documents as services mature.
Planned Libraries
- Getting started
- Support tickets
- Billing and payments
- Hosting and DNS
- Security basics
- Backup and recovery
Editorial Standard
- Plain language
- Version-aware procedures
- No secret exposure
- Screenshots only when useful
>_ Next Step
Connect This Service To Your Environment
Tell us what you want this subdomain to handle and we will map the right access, content, and support workflow.